Return Policy

“Customer satisfaction is our number one priority.”

We aim to provide a hassle-free shopping experience, offering an easy return and exchange process. Please review the return policies for different regions below:

United States (USA)

– Return Window: 30 days from the delivery date.
– Return Request Period: Return requests must be submitted within 30 days of delivery.
– Processing: Return shipment must be completed within 30 days after return approval.
– Receive Return Instructions: Our team will provide clear steps on how and where to send the item.
– Service Fee: A 15% service fee applies; the remaining amount will be refunded after the returned product is received and inspected.

United Kingdom (UK)

– Return Window: 30 days from the delivery date (as per UK regulations).
– Return Request Period: Return requests must be submitted within 30 days of delivery.
– Processing: Return shipment must be completed within 30 days after return approval.
– Receive Return Instructions: Our team will provide clear steps on how and where to send the item.
– Service Fee: A 15% service fee applies; the remaining amount will be refunded after the returned product is received and inspected.

Refund Process

Once we receive and inspect your returned item, we’ll notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 5–7 business days. 

Please note:
– Shipping fees are refundable only if the return is due to our error (e.g., receiving an incorrect or defective item).
– Refunds are not issued unless the item is returned to us.
– If a customer is unwilling to return the product, the refund cannot be processed.

Order Cancellation

– Orders can be canceled within 24 hours at no cost.
– Cancellations after 24 hours may be subject to a 15% service fee if the order is already processed.

Defective Products

If a defective product is received, customers must email photos and a clear explanation of the issue to info@dannileathers.com.

Please note:
– Design features such as patch spacing may vary by jacket size. For example, jackets in smaller sizes may have tighter spacing due to overall proportions. This is not considered a defect.
– Our jackets are inspired designs and not affiliated with any original brand. This is clearly stated on our product pages. Differences in logo placement or branding should be expected and are not classified as product faults.

Size Issues

For sizing exchanges, customers should email their order number and size concern to info@dannileathers.com, and we’ll assist with the best possible solution.

Non-Returnable Items
– Customized or personalized jackets are non-returnable, as they are made-to-order.
– Returned items must be unused, unworn, and returned in their original condition.
– Customers returning items for reasons unrelated to defects, damage, or order errors may be responsible for applicable return shipping charges.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or your order, please contact our customer support team via Live Chat, email, or by visiting our Contact Us page. You may also find answers to common questions on our Frequently Asked Questions (FAQs) page.

Email: info@dannileathers.com

Phone: +44 74 4868 5448

Business Address:
Unit 103 Imex Trading Estate
Wolverhampton
WV2 4XA
United Kingdom

We typically respond within 12–24 hours.